GCV – Standard Terms and Conditions
1.1. All valeting services to any UK address are inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
1.2. Whilst every effort is made to ensure that valeting services are carried out to the highest standard and to the best of the Company’s ability, according to the condition of a vehicle, the Client is advised to check the vehicle(s) on completion of valeting, before signing invoices or work schedules, that work has been carried out to the standard and specification described. If there is any cause for dissatisfaction, the Client should point out the discrepancy to the Company’s personnel, who will endeavour to correct it at that time and to the best of their ability. No responsibility can be accepted by the Company for omissions/discrepancies detected after the Company’s personnel have left the Client’s premises. Should the valet be carried out with the ‘Client not present’ and the Client has cause for complaint, then, the Client is asked to contact the Company within 24 hours of the valet. Should the Client fail to adhere to this time scale then the Company may decline to rectify any omissions or discrepancies.
1.3. As part of its policy to improve the quality of services, the Company reserves the right to alter specifications of any services without prior notice.
1.4. If the Client fails to keep an appointment, or if the Client’s vehicle is not available, a cancellation fee may be levied if less than 48 hours prior notice is received by the Company from the Client. The cancellation fee is 50% of the service booked or £25, whichever is the greater.
1.5. Whilst the Company will endeavour to comply with any quotation or estimate given, vehicles in extremely poor condition will attract an extra charge.
1.6. The Company reserves the right to modify its pricing schedule or any quotation without prior notice.
2.1. In the absence of approved credit facilities, payment in full is due on completion. The Company reserves the right not to release a Vehicle back into the Client’s possession until payment is made in full.
2.2. Payment may be made by cash, cheque, debit or credit card, or Gift Certificates.
2.3. Before credit facilities can be approved, the Client will provide the Company with full address, telephone/fax number, e-mail address and contact name of its accounts department.
2.4. Where credit facilities exist, payment in full is required within 7 days from date of invoice unless otherwise agreed.
2.5. Payments in any form, if returned or represented by the Company’s bankers will incur an administration charge of £30 per transaction.
2.6. Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will be subject to a surcharge of £100 per invoice outstanding. Such accounts will also be subject to any other costs involved in obtaining settlement. The Company reserves the right to charge interest at 8% over base rate on overdue accounts, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, if settlement is not within its agreed credit terms. Where preferential discounts have been given, if payment in full is not received by the due date, these discounts will automatically be disallowed.
2.7. In any event, the Company, its agents or other persons employed/contracted by the Company, reserve the right to enter onto the Client’s premises, property or land to repossess goods to the value of outstanding debts if payment is not made in accordance of Clause 2.6 above.
3.1. Should it be required that a licence, permit, authorisation or permission be granted for valeting to be carried out at Clients premises, car park or other location, it is the responsibility of the Client to obtain any such licence, permission, authorisation or permit from the owner/operator of the premises, car park or other location.
3.2. The Client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators of any such location. If any vehicle owned or operated by the Company is disabled in any way at the Client’s premises, car park or other location, the Client will be responsible for all costs involved in releasing the vehicle.
4. Working Areas
4.1. In the interest of safety, the Company’s insurers forbid it to valet vehicles in certain areas that may be hazardous. These can include on public roads, in public car parks, on construction sites and on oil or gas installations. It is therefore the Company’s responsibility to check areas for safety, and valets will not be carried out should it consider that any area of work is unsafe.
5. Promotional and Event Services
5.1. The Client should supply the Company with its Event briefing document at least 14 days prior to the event.
5.2. The Client will ensure that uninterrupted power supply is available for the Event unless agreed otherwise. Both parties will agree valeting areas. All areas where valeting is to be carried out must be a safe working environment (see Clause 4.1 above).
5.3. Manpower is supplied subject to the Client’s brief. In the event that the number of vehicles changes below that on the Client’s briefing document, the Company reserves the right to charge the Client for the full daily rate per person. In the event that the Client’s Event finishes earlier than briefed, or the Company’s valeting services are no longer required, the Company reserves the right to charge the Client its full daily rate per person.
5.4. In the event that the Client’s Event is cancelled for whatever the reason, within 7 days of the event, the Company reserves the right to charge its full daily rate per person to cover lost revenue. In the event overnight accommodation is required by the Company’s personnel due to early start or late finish, the Client would be responsible for all costs involved for hotel accommodation.
5.5. Invoices for Promotional and Events services will be settled within 14 days of invoice.
6. Gift Certificates
6.1. The Company will provide Gift Certificates when requested.
6.2 Payments must be received and cleared before a Gift Certificate will be issued.
6.3 Gift Certificates may be used as full or part payment for any of the Company’s services. Any difference in value between Gift Certificate tendered and services supplied must be paid in accordance with Clause 2.2.
6.4 Gift Certificates are usually valid 6 months from date of issue, or in any event only until the expiration date on the Gift Certificate. If the Gift Certificate expires before the valet is completed, no refund will be given.
6.5 The Gift Certificate has no monetary value.
6.6 Gift Certificates must be valid and presented to the Company on the date of valeting.
7. Force Majeure
7.1. In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the Company shall be relieved of liabilities incurred under any contract with the Client wherever and to the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence of any such event or of any statute, rules or regulations, orders or requisitions issued by any Government Department, Council or any other duly authorised authority or from strikes, lockouts, breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.