GCV - Standard Terms and Conditions
1. Services
1.1. All valeting services to any UK address are inclusive of chemicals, travel,
labour and insurance costs unless otherwise stated.
1.2. Whilst every effort is made to ensure that valeting services are carried out to the highest
standard and to the best of the Company’s ability, according to the condition of a vehicle, the Client is advised
to check the vehicle(s) on completion of valeting, before signing invoices or work schedules,
that work has been carried out to the standard and specification described. If there is any cause
for dissatisfaction, the Client should point out the discrepancy to the Company’s personnel, who
will endeavour to correct it at that time and to the best of their ability. No responsibility can
be accepted by the Company for omissions/discrepancies detected after the Company’s personnel have left
the Client’s premises. Should the valet be carried out with the ‘Client not present’ and the Client
has cause for complaint, then, the Client is asked to contact the Company within 24 hours of the
valet. Should the Client fail to adhere to this time scale then the Company may decline to rectify
any omissions or discrepancies.
1.3. As part of its policy to improve the quality of services, the Company reserves the right to
alter specifications of any services without prior notice.
1.4. If the Client fails to keep an appointment, or if the Client’s vehicle is not available, a
cancellation fee may be levied if less than 48 hours prior notice is received by the Company from
the Client. The cancellation fee is 50% of the service booked or £25, whichever is the greater.
1.5. Whilst the Company will endeavour to comply with any quotation or estimate given, vehicles in
extremely poor condition will attract an extra charge.
1.6. The Company reserves the right to modify its pricing schedule or any quotation without prior notice.
2. Payment
2.1. In the absence of approved credit facilities, payment in full is due on completion. The
Company reserves the right not to release a Vehicle back into the Client’s possession until payment
is made in full.
2.2. Payment may be made by cash, cheque, debit card, credit card or Gift Vouchers.
2.3. Before credit facilities can be approved, the Client will provide the Company with full
address, telephone/fax number, e-mail address and contact name of its accounts department.
2.4. Where credit facilities exist, payment in full is required within 7 days from date of invoice
unless otherwise agreed.
2.5. Payments in any form, if returned or represented by the Company’s bankers will incur an
administration charge of £30 per transaction.
2.6. Invoices outstanding beyond normal credit terms will be passed to a debt recovery agent, and will
be subject to a surcharge of £100 per invoice outstanding. Such accounts will also be subject to any
other costs involved in obtaining settlement. The Company reserves the right to charge interest at 8%
over base rate on overdue accounts, in accordance with the Late Payment of Commercial Debts (Interest)
Act 1998, if settlement is not within its agreed credit terms. Where preferential discounts have
been given, if payment in full is not received by the due date, these discounts will automatically
be disallowed.
2.7. In any event, the Company, its agents or other persons employed/contracted by the Company, reserve
the right to enter onto the Client’s premises, property or land to repossess goods to the value
of outstanding debts if payment is not made in accordance of Clause 2.6 above.
3. Licenses
3.1. Should it be required that a licence, permit, authorisation or permission be granted for valeting
to be carried out at Clients premises, car park or other location, it is the responsibility of the Client
to obtain any such licence, permission, authorisation or permit from the owner/operator of the premises,
car park or other location.
3.2. The Client will be responsible for any payments/fines/fixed penalty ticket to the owners/operators
of any such location. If any vehicle owned or operated by the Company is disabled in any way at
the Client’s premises, car park or other location, the Client will be responsible for all costs involved
in releasing the vehicle.
4. Working Areas
4.1. In the interest of safety, the Company’s insurers forbid it to valet vehicles in certain areas
that may be hazardous. These can include on public roads, in public car parks, on construction sites and
on oil or gas installations. It is therefore the Company’s responsibility to check areas for safety,
and valets will not be carried out should it consider that any area of work is unsafe.
5. Promotional and Event Services
5.1. The Client should supply the Company with its Event briefing document at least 14 days prior to
the event.
5.2. The Client will ensure that uninterrupted power supply is available for the Event unless
agreed otherwise. Both parties will agree valeting areas. All areas where valeting is to be carried
out must be a safe working environment (see Clause 4.1 above).
5.3. Manpower is supplied subject to the Client’s brief. In the event that the number of vehicles
changes below that on the Client’s briefing document, the Company reserves the right to charge the Client
for the full daily rate per person. In the event that the Client’s Event finishes earlier than briefed,
or the Company’s valeting services are no longer required, the Company reserves the right to charge
the Client its full daily rate per person.
5.4. In the event that the Client’s Event is cancelled for whatever the reason, within 7 days of the
event, the Company reserves the right to charge its full daily rate per person to cover lost revenue.
In the event overnight accommodation is required by the Company’s personnel due to early start or
late finish, the Client would be responsible for all costs involved for hotel accommodation.
5.5. Invoices for Promotional and Events services will be settled within 14 days of invoice.
6. Gift Vouchers
6.1. The Company will provide Gift Vouchers when requested.
6.2 Payments must be received and cleared before a Gift Voucher will be issued.
6.3 Gift Vouchers may be used as full or part payment for any of the Company’s services. Any
difference in value between Gift Vouchers tendered and services supplied must be paid in accordance
with Clause 2.2.
6.4 Gift Vouchers are usually valid 6 months from date of issue, or in any event only until the
expiration date on the Gift Voucher. If the Gift Voucher expires before the valet is completed, no
refund will be given.
6.5 The Gift Voucher has no monetary value.
6.6 Gift Vouchers must be valid and presented to the Company on the date of valeting.
7. Force Majeure
7.1. In the event of an act of God, war, invasion, act of foreign hostilities (whether war has been
declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, the
Company shall be relieved of liabilities incurred under any contract with the Client wherever and to
the extent to which fulfilment of such obligations is prevented, frustrated or impeded as a consequence
of any such event or of any statue rules or regulations, orders or requisitions issued by any
Government Department, Council or any other duly authorised authority or from strikes, lockouts,
breakdown of plant or any other cause (whether or not of like nature) beyond the Company’s control.